> ## Knowledge Base Index
> Fetch the complete knowledge base index at: https://helpdesk.align.com.au/sitemap.xml
> Use this file to discover available pages before exploring further.
> Pure-Markdown content can be obtained by appending a '.md' suffix to the content URLs listed in the sitemap (without the trailing slash).

# Why do you use Crisp Chat on your website rather than Messenger Chat?

Although we develop chatbots for Messenger and Instagram and are huge advocates of [ManyChat](https://manychat.com/), we use [Crisp Chat](https://crisp.chat/) over Messenger on our website for a number of reasons:

* Crisp is a web chat solution and does not require the website visitor to have and use Messenger for chat
* Crisp is far more configurable than Messenger Web Chat
* Crisp provides other features like a [Knowledge Base](https://helpdesk.align.com.au/en/), a Customer Relationship Management (CRM) System and email Campaign marketing
* Crisp has a very functional and feature rich [Application Programming Interface (API)](https://docs.crisp.chat/) which allowed us to build a Natural Language Understanding FAQ System on top of it, driven by Google's Dialogflow and Google Sheets. This is a product called [QnAsheet](http://align.com.au/qnasheet) which we use ourselves and also sell.